Has your production slowed way down? Are you feeling frustrated, stressed out and worried? Let me help you increase your production using proven practice building techniques so you can start living a more peaceful, less worried life. Let me help increase your collection percentage to 95% or higher on a regular basis. Read what others are saying about my services on my testimonial page. I offer affordable fees with extended support. Call 1-888-446-2203 or 928-710-0166.
Suzanne Robinson CC: is a practice trainer, administrative advisor and a certified life coach with over 25 years experience in the dental industry and 34 years in business management. As an expert in accounts receivables, front office patient communications and systems, she is moving practices and staff forward. Read the testimonial page for practices and lives she has assisted in moving forward.
We are providing affordable solutions for your front office patient communications, enchancing the skills for treatment plan closings, financial arrangements, accounts receivable dialoging, turning leads into sales, etc... 4 phone calls maybe all you need just for $400.00 with one free call 30 days later. For the whole team it is only $800.00 with one free call 30 days later.
Let's keep as much of your money in the bank as we can but achieve life changing results.
As a certified life coach and dental administrator for over 25 years, I have married these two skills to create a skill set that moves people forward faster, practices forward faster and assist the team as a whole to be the best they can be. It starts a stream of desire for self exploration, self improvement and personal success that will never run dry.
In my in office trainings I also work with staff members who are finding it difficult to perform the tasks given. This creates frustration for the doctor, staff and the staff member/s who are the focus of the frustration. Does this person/s have what it takes? I believe they do. Sometimes the team has become a temporary train wreck (toxic) that can be turned around to a highly functioning team. If one or more team members have lost their sense of purpose or have not discovered it, that can breed apathy, boredom etc... Resulting in loss of production, enthusiasm and could potentially be steering the practice into slow bankruptcy.
In Office Trainings: I customize my trainings for each specific office's own unique needs.
Training on front office systems: such as:
Time management Increase your new patient flow using telephone techniques that assist the new patient caller in choosing your office. Collecting over due accounts where the patient's dignity is safe guarded. Working with a patient on comprehensive treatment plan and financial arrangements. Developing the scripts, the cues, learning the basic languages patients speak. And transferring them into your own language to be genuine. EX: An accountant just wants the facts, black and white A woman usually wants to make sure it will enhance her looks. A frightened person wants to make sure it won't hurt and they will be safe in the office care. How to speak words of comfort and use body language that demonstrates you can be trusted. Role playing with each other to become comfortable telling patients with enthusiasm the benefits of coming to your office. Also, role playing to ask the key questions to get a patient to schedule a new patient exam. Bring phone slips with scripts on them for tracking referrals and ROI on marketing projects. How to Reduce No Shows How to fill the schedule with little notice How to become the accounts receivable expert in your office. Scheduling for production and keeping the patient needs first How to resolve team in fighting Dental clinical information the front office should know. Becoming the insurance expert in your office.
Testimonial:YDeb Gauld of Patterson Dental writes:
"I brought you in to Dr. Sid Davis based on my observations in Dr. Kelly Larson's office in Prescott, AZ. I have seen a tremendous upswing in Dr. Larson's office over the 10 years I've been calling on him. I can tell that production has gone up over the rate of inflation due to the supply purchases. The warmth and high energy is felt when you walk into that practice and those are both things I thought Dr. Davis could benefit from. Every dentist has their own way of dealing with their business, but I feel they can all use some direction and coaching. Your ability to do that with your clients is commendable and I hope they are grateful to you! I will continue to recommend you to my clients who I know can really benefit from your personalized service." Testimonial--2007 and on going. our office move forward.
Douglas Bowman DDS, MS Fremont , Ohio December/2007 Testimonial Received-Went back 2/08---Active on Going Client " Sue kindled a new sense of "teamwork" among our staff, focusing on stimulating their personal and professional growth. Her positive attitude was contagious, motivating us all to move forward, leaving negative thinking and bad habits behind. Her ability to work on the "front lines" with the staff during normal office hours was superb. I would highly recommend her for your office, and look forward to her return."
Jan Williams D.D.S.--Ohio-February/2008 testimonial received-started in October 2007-Active On going Client "One and a half years ago, I acquired an existing dental practice that was in a state of decline. Sue has been a valuable advisor during the practice's revitalization. First, she has been a terrific sounding board for me. Sue helped me identify and prioritize goals for practice growth. She strived to keep me on track and out of procrastination mode by setting time frames for these goals. Sue has provided easy, low cost marketing ideas that brought new patients into the practice and kept new patients interested in us. Through her Life Coach skills, I am developing as a leader who can guide myself and staff toward achieving goals, while keeping the focus on work/family balance. Thanks Sue!"
"The beauty and expertise of Suzanne Robinson lies in her ability to enhance the strength of an individual as well as the collective identity and ability of a dental practice. While identifying any weakness that may hinder a person personally and professionally, Suzanne guides with the wisdom and experience of a seasoned professional.
Her tenacity and dedication is tempered by her compassion, sense of humor and love for the well being of her clients and the success of the practice. This is accompanied by her ability to understand the vision of a practice and those involved, which enables all to be successful through growth.
Suzanne moves a practice forward efficiently and effectively with a modern understanding of the changing demands of patients and clients alike. This is balanced by a genuine desire to help others and to help them help themselves.
The work that I have done with Suzanne has broadened the horizon of my own capabilities and the gifts that I can bring to our patients and our practice. For this I am sincerely grateful for the opportunity to work with the wonderful woman I call "Synergy Sue"."
Save your money and use it for fuel special:
If you have been contemplating hiring my services for my in office trainings but the cost of fuel and supplies has been holding you back, let me help. I know you can make more money faster by having me come on site. Staff and Doctors alike are living changed lives and changed practices. Read some client success stories on my testimonial page or scroll down on this page. So, between June 21 and October 31, I am offering a 50% reduction in my basic fee. This is a savings of $2100.00. Why such a huge discount, because I want you to have your best year ever and not break the bank to get there.
Email me below or call me at 1-888-446-2203. Your success, is our success.
TESTIMONIAL:
"The Money Doctors collected over $75,000.00 for me in just 6 weeks. Our total collections at the end of last year and 2005 were over 100%". She also increased my production by 36% in the first year. Suzanne's top priority was the overall success of my practice. I have taken more time off then I ever did. She also set up and trained my staff on The Money Doctors, patient first, financial systems so my practice will stay on track. Her expertise brought us proper human resource procedures, efficient productive front office systems, patient management systems, financial systems and effective communications for leaders. Her loyalty to my success and dedication to collecting my overdue accounts was almost unbelievable at first. Sue really does care about my success. I highly recommend her without reservation. She has been a part of my practice since 2003.My investment in hiring Sue has never been a disappointment. She is moving me in the direction of early retirement. Your staff will be motivated to challenge themselves to achieve greatness. She has trained my front and back office how to talk with patients regarding treatment needs and financing. She supports our belief that the patient always comes first. Today my practice is in great shape and The Money Doctor's systems and Suzanne havechanged my practice and life, forever.
Dr. Kelly Larson, Prescott, Arizona 2003 to present(2008) active client
