Moving you from where you are to where you want to be, with integrity.
With Suzanne's unique skill set, you and your TEAM will fully understand the need for, and the methods by which to achieve self and team accountability. Increase team productivity and job satisfaction with her practice building coaching creating a cohesive team.Whether you are a Dentist, Physician, Nurse Practioner, Chiropractor or other industry professional, staff love her leadership and self accountability team building approach. Through assessments the team is able to discover, individually, their strength and weaknesses. Suzanne's team & practice/business building program will provide you and your team the tools to take your practice/business to the next level. - Increase Your Cash Flow -And Staff Loyality with In Office or Virtual Training--Suzanne finds the voids in your front office systems. As a certified life coach for professionals and over 25 years building businesses , Suzanne uses this skill set to coach and train staff to be the best they can be to take your practice/business to the next level.
Some of the most common system voids are:
Telephone Skills: I will train your staff to increase New Patients by simple scripts and changing their mindset. Your TEAM will learn how to turn prospective New Patients on the phone or through email and Facebook inquiries, into New Patient appointments and loyal patients who refer to your practice.Scheduling: Your staff can learn Effective Scheduling to increase appointment commitments, decrease No-Shows and cancellations, how to fill holes in the schedule, and effectively converse with the patient so your office, not your patient, has control of the schedule.Front Office Systems:I will train your staff to have a daily consistent action plan for the front office. Increasing efficiency and organizational skills, your TEAM will learn how to best implement Front Office Systems using individual strengths and minimizing individual weaknesses. We will modify those systems together, if necessary. Case Acceptance: I will train your staff on case acceptance and financial arrangements. Coming from a mindset of ‘Patient Advocate,’ your Treatment Coordinator will learn to better converse with patients regarding finances for their dental care. I teach your staff member how to find "creative" dental dollars. He or she will also learn to create Treatment Action Plans that will have your patients saying “YES!” Additionally, they will learn how to work your unscheduled treatment report with the same results. Production, and overall health and satisfaction of your patients will increase. Overdue Account Receivables: I will train your staff to get your money. Most staff members do not like to call patients regarding their overdue balance. Or they let themselves get frustrated with insurance companies to the point that what they perceive as a more difficult claim gets put on the back burner for months. I coach staff to choose a different perspective, get excited about collecting the Dr's money and assisting their patients in paying off their accounts. I am passionate about collecting money. I choose to live out of integrity, compassion and healthy boundaries to collect a Dr's money and I train staff to do the same.Reactivating Patients: Reconnecting with those patients overdue for Recall, or who have failed to schedule treatment, takes a certain skill set. Your TEAM will learn how to Reactive Patients, getting them back into the schedule and referring to your practice. Affordable Marketing Strategies: Your TEAM will be motivated to think like entrepreneurs, and build loyal patient relationships. Your new patient numbers will increase with affordable marketing tools and methods uniquely focused on your community demographics and practice philosophy. You, the TEAM LEADER and business owner, will learn how to support and energize your TEAM. Through this, you will enjoy a renewed sense of enthusiasm as you learn how to effectively motivate your TEAM for success.Contact Suzanne Robinson CC @ 928.710.0166 - Or, Use the Form Below!