Moving you and your practice from where you are, to where you want to be, with integrity.
Suzanne Robinson for over 28 years delivers as a Dental Consultant, Front Office Staff Trainer, Outstanding Insurance Claims Recovery Expert, Court Certified Dental Accounts Expert and Certified Coach for dentists, team members in Leadership and Relationships. 928-710-0166 for more information.
Learn from the comfort of your home or dental office. I am honored to be a faculty member with Morado Dental Academy. There are many dental experts on board to provide a learning experience that is a cut above the rest. Check them out.
Call conversions, Patient Re-activation, and patient service
Do you want to convert every call into a scheduled appointment?
Learn how to answer the most difficult questions and convert those calls to scheduled appointments. Get your first time callers to be excited to meet your team in person!
Unscheduled treatments are like unearthed diamonds in your backyard.
Increase your profits without spending a penny on marketing. Learn just how much money/un-scheduled treatment you’ve left on the table and help your patients commit to completing their treatment.
Every patient will feel like a V.I.P. once you've transformed their dental experience.
Become a dental concierge and transform the patient experience into that V.I.P. treatment they seek. You will learn how to breathe new meaning into the phrase “How can I help you?” and transform it to “How can we serve you?”.
No more lost money.
THOROUGH NARRATIVES, ACCURATE CLAIMS, AND NEGOTIATION
More information means more money.
Learn how to write accurate and thorough narratives to increase insurance payment and decrease denials.
Be clear and concise.
Avoid the most common mistakes and omissions that slow down the process of getting paid.
Don't let your money be held hostage.
Gain a full understanding of the true cost of doing dentistry, the value and necessity of oral health, and key words that get you paid.
You had me at hello.
ETIQUETTE and image awareness for today's dental professional
What is proper etiquette in the dental office?
Proper etiquette is appropriate and professional interaction between the dental team and the patient. How patients perceive us is based on how we present ourselves. From the way we greet patients to how we present treatment plans, our First .
Go from villain to hero.
Image awareness allows us the opportunity to change that image, in turn, allowing us to see more patients and teach them the importance of prevention and oral health. How we look, speak, and act sets the tone for the relationship.
Get to the point.
Learn how to speak professionally and clearly while making your patients feel heard, understood and respected. Hone your listening skills, recognize key words that offer insight to what type of personality your patients have and how to reach them.
Leadership & Administrative Courses
Hire Train and Retain |Corporate HR System
Become a hiring expert,not a firing expert.
recruit, hire, train, and retain long-term employees at a corporate level
Save valuable time with our pre-screening tools.
Our personality and skills assessment is designed to determine whether the applicant is self centered or outward focused. Anyone can tell you what you what you want to hear during an interview. Save valuable time by pre-screening applicants. Our expert interviewing section will show you how to extract valuable information during the interview.
Set up your new hire and
team for a successful transition.
Set the tone for high level work performance with clear expectations using our corporate level on-boarding system. From customizable downloads and detailed training itinerary, your new hire will be prepared to perform at the same top level as you and your team.
Hiring someone without dental experience or you want to transition someone from the front to the back or vice versa? We’ve got you covered with the online self-study courses.
Your employees won't
want to leave.
Our leadership series will inspire you and help you lead your team to greatness. From dealing with difficult employees, to motivating your team to work as hard as you, our leadership courses will fill your tank with the fuel needed to run full speed ahead!
TRM |Team Resource Management Training
Leverage your most valuable resource.
STAFF ENGAGEMENT AND MARKETING STRATEGY
Know your resources by taking an in depth look at your team with our evaluation forms and analysis.
Create IAP-Individual Action Plans.
Learn the strengths, weaknesses and needs of your team, and create a plan to leverage their talents and provide opportunities for growth.
The difference to your bottom line.
From referrals, reviews, and case acceptance, the proof is in the numbers. When you utilize all available resources, you leave it all on the playing field! This is the approach of a winning team!
Case Acceptance | Educate and Involve Your Patients
Engage your patients.
AN INTERACTIVE APPROACH.
Involve your patients.
Show and tell.
No treatment left unscheduled.
Show me and I may remember. Tell me and I may forget. Involve me and I will understand.
Learn how to increase case acceptance through patient engagement during diagnosis and case presentation.
Save time while being thorough.
You don’t have to explain the science behind dentistry to educate your patients. A picture is worth a thousand words. Learn how to effectively communicate the need for treatment and case presentations options.
Your patients will insist on being scheduled.
Go from chasing your patients down to get them on the schedule, to having them insist on being seen exactly when the doctor suggested they return for treatment. This is a game changer!
Leadership for the Ages | Understanding Generational Differences
Bridge the generational gaps in your practice.
GET YOUR TEAM TO WORK AS HARD AS YOU.
Understanding the different characteristics.
Knowledge is power. Sometimes, the disconnect lies in a generalization of employees and unrealistic expectations.
We can get along.
Achieve harmony in your practice.
If you don’t understand the differences, you can’t effectively lead. When you don’t effectively lead, some employees will assume the burden and stress of leading while others take advantage of the confusion.
Lead your tribe.
Understand the nature of tribes.
Recognize the nature of the existing tribes in your practice. Is there a toxic tribe? More than one tribe? Who are the leaders? You can’t force a new tribe but you can learn to restructure one and be the leader.
Dental Photography Made Easy | Set it and Forget it
Your camera is a valuable tool.
SOS | The Spirit of Service
Join the revolution!
HAVE A SERVICE DRIVEN PRACTICE.
Trust and service.
Do unto others.
When you are service centered, and truly in the spirit to serve, your patients will feel at ease and trust that when you present your recommendations for treatment, you have their best interest in mind.
Identify the road blocks.
Unleash the power.
Learn how to recognize the things that often block you from fully serving and what triggers cause you to conserve your energy. Get rid of your fear of burning out. Full speed ahead!
Full service fuel station.
Fill your tank.
People who volunteer seem to have an unlimited supply of energy, Create a culture of service so fulfilling, your team and patients will want more. Fill your tank by serving the needs of others.
Radiation Health & Safety | A Comprehensive Exam Preparation
check your understanding and take your test with confidence.
How it’s made.
Learn the science of how x-rays were discovered and how dental x-rays are produced. From film, to digital imaging, we cover the science you need to know.
Protect yourself and your patients.
From infection control to accuracy, learn the effects of radiation to the body and precautions to take while producing quality x-rays.
Take your exams with confidence.
This comprehensive course serves as a preparation for radiation safety exams.