Suzanne Robinson is the President, CEO of Practice with Honor LLC. She is a sought after Dental Practice Management Consultant, Front Office Staff Trainer and Dental Insurance Claims Recovery Expert and a Court Certified Dental Accounts Expert. As a Certified Coach specializing in leadership and team relationships, she works with dentists and staff on case acceptance, practice building, overcoming obstacles that create overwhelm, typically by phone. She is also a court certified dental accounts expert.
Suzanne and her team provide daily insurance billing services and outstanding insurance claims recovery. They are bringing in thousands of dollars to stagnant accounts daily. She also provides insurance training for the insurance department in your practice. Make sure your office is sending in clean claims and know how to write thoughtful compelling appeals to increase your chances of getting paid faster.
She has spent 35 years in business management, with the last 28 focused on the dental industry. She offers on site or phone training and coaching services.
Revive your Practice – Increase Your Cash Flow – starting with the following solutions:
Overdue Accounts Recovery: Staff Support With our Virtual Outstanding Insurance Claims recovery services and credit balance clean up. Suzanne and her team provide daily insurance billing services and outstanding insurance claims clean up. They are bringing in thousands of dollars to stagnant accounts daily. Staff are relieved to get the help and get out of overwhelm. She also provides insurance training for the insurance department in your practice. Make sure your office is sending in clean claims to increase your chances of getting paid faster. We train and coach your team to increase their skill set to get claims paid by learning how to submit clean claims, use effective communication techniques to get more from the insurance representative and so much more.
Front Office Systems: Increasing efficiency and organizational skills is top of our list with front office training. Your team will learn how to best implement Front Office Systems using individual strengths and minimizing individual weaknesses. Check lists, time management systems and learning how to stay in the moment and out of overwhelm. We work with the dentist as well to ensure a successful life long change even as staff come and go.
Case Acceptance: Coming from a mindset of ‘Patient Advocate,’ your Treatment Coordinator will learn to better converse with confidence to your patients regarding finances for dental treatment. He or she will also learn to create Treatment Action Plans that will have your patients saying “YES!” Additionally, they will learn how to work your unscheduled treatment report with confidence. Production, and overall health and satisfaction of your patients will increase.
Scheduling: Your Scheduler(s) will learn Effective Scheduling. Increasing appointment commitments, decreasing No-Shows and cancellations is vitally important. Your front office may need creative ways to fill holes in the schedule. Effectively conversing with the patient so your office, not your patient, has control of the schedule is a must for all dental offices.
Telephone Skills: Your TEAM will learn how to turn prospective New Patients on the phone or through email and Facebook inquiries, into New Patient appointments. They will learn how to communicate with difficult people and create loyal patients who refer to your practice.
Reactivating Patients: Reconnecting with those patients overdue for Recall, or who have failed to schedule treatment, takes a certain skill set. Your TEAM will learn how to Reactivate Patients, getting them back into the schedule and referring to your practice.