I would like to share my experience with Practice With Honor, LLC. Sue has taken my leadership to an entirely different level. The core of my practice is completely different from what it was months ago. Most of us as business owners bring the leadership we have been taught through experience in our lives....but that's not always true leadership. It's what we "thought" leadership was. I have learned how to be the leader my team needs me to be and that bleeds out into my life in general as well. It all comes down to honor. Honoring myself, honoring my family, my team and patients. I was always kind...nice...sweet...thinking these characteristics make for a great leader. These are all great things....but if you are not honoring the core of who you are....then it's impossible to lead. I've learned the bravest thing I can do....is be who I really am. No apologies. If you are looking for a cook book on how to make your business and personal life successful. That's not what this is. If you are looking for a new way of being in your practice and personal life...and as a Leader. Then you have hit the jackpot with Practice With Honor! Thank you Sue....my friend and teacher. :) Stacy Ochoa, DDS
Mike Hartman former NHL professional and owner of Better Life Training says, "I am very excited that Suzanne Robinson is part of Better Life Training. Being a former athlete and now fitness and lifestyle coach, you can't find a better person with the inner strength and desire to help people to move to the next level. It's even in my best interest to learn from Suzanne Robinson."
Linked In: Dr. Tanya Orr has recommended your work as Practice Builder, Front Office Trainer, Treatment/Financial Coordinator Expert, Certified Accountability Coach at Practice With Honor LLC.
Dear Suzanne J, I've written this recommendation of your work to share with other LinkedIn users.
Details of the Recommendation: "Suzanne save my sanity, my career and my practice! After she worked with us on few occasions we even have a saying " What would Sue do ( or say)?" . She is a voice of integrity, kindness and wisdom teaching always do the right thing even in most difficult situations. I consider myself being lucky and privileged to have learned so much from Suzanne Robinson. I thank her every day and you would too!" Service Category: Business Consultant Year first hired: 2009 (hired more than once) Top Qualities: Personable, Expert, Creative
·“Suzanne’s extensive dental experience combined with her Life Coaching techniques is a winning combination for any dental practice. Every office can benefit from her knowledge and expertise, ranging from increasing your office production to solving office staff conflicts. Her positive approach to life is contagious!” ~ Sandy Wilkinson, OM for Dr. Howard Farran (DentalTown.com) and his practice Today's Dental
·"Thank you for increasing our production 52%!"~ Dr. Douglas Bowman, Ohio
"Suzanne Robinson of Practice with Honor.com is AMAZING! She has helped me tremendously. After speaking with her for only a few minutes, she was able to pull out my strengths and showed me how to turn any areas of weakness into an opportunity to learn new skills.
Suzanne is not only interested in the business side of people, but also in their own personal growth. I am so thankful for having the chance to talk and learn from her experience, she is so ENTHUSIASTIC and positive.
I would HIGHLY recommend Suzanne for team practice building/coaching calls to anyone who needs advise regarding their dental career or personal growth.
Paula B. Southgate, MI
·"I personally just took over a dental practice in a small town called Fremont, Ohio. We were going along ok, but felt we needed a consultant to help build teamwork and help with our cancellation problems. I searched the Dental Town Message Board and came across Suzanne Robinson of Practice With Honor, and was I glad I found her. Suzanne and her associate Marie O'Neill RDH are very authentic, down-to-earth women who have worked in the trenches for many years, and have a lot of great ideas and suggestions to help you the dentist assume leadership, and help build staff confidence, so they can perform their tasks at a higher level. Sue can help your office in so many ways, especially improving communication skills, and confidence building. She follows up after she works with your staff to make sure they continue doing what they are supposed to be doing, and are using the systems put in place. I highly recommend her and I will continue to use her to continue to move my office forward. I highly recommend Sue Robinson and Marie O'Neill RDH for practice management." ~ Dr. Douglas Bowman, DDS, MS, Ohio
·"Your practice doesn't need a laser, or a Cerec, or -- IT NEEDS SUE!! We've been working with Sue for almost a year. Almost a year ago I didn't know if our business would still be open in a year. I was determined to try, but at a loss for what to do. We'd hit hard times in Michigan, and my patients were saying no to treatment regularly. We didn't know what to do. Then came Sue. In nothing more complicated than some hour long conference calls every few weeks, from the other side of the country, Sue righted our ship. The economy in Michigan has gotten steadily worse over the last year, with many of our patients losing their dental benefits. Despite that, with the tools that Sue has given us, our patients are saying yes to treatment again, and we are focused back where we need to be. She helped us trim the excess fat and take home paychecks again. I'll be honest, I think times are going to be hard for a while, that is just the way of it, but thanks to Sue, we have to tools to make it for the long haul. She is truly an angel." ~Dr. Daisy, DentalTown.com Member
·"I want to tell you about a gem I found, Suzanne Robinson CC is a practice solutionist and certified life coach. She is the owner of Practice With Honor and has been on the front lines of practice building in dentistry for over 25 years. My practice and my life have never been the same. Over the 30 years I have been a dentist I have used several well known practice consultants, but they did not possess that unique understanding of building a practice like Suzanne does. She loves dentistry.She understands the mind of the patient and the dentist. She calls herself a Practice Solutionist, because she finds unique creative solutions to building a practice according to that doctors personality and philosophy. No cookie-cutter approach. She rolls up her sleeves and takes a personal interest in the success of her client and does not accept failure. She understands our local community, rural America, and that is a plus for me. I still consult with her when needed." ~ Dr. Rodney Brimhall, Endodontist, Prescott, AZ
·"One and a half years ago, I acquired an existing dental practice that was in a state of decline. Sue has been a valuable advisor during the practice's revitalization. First, she has been a terrific sounding board for me. Sue helped me identify and prioritize goals for practice growth. She strived to keep me on track and out of procrastination mode by setting time frames for these goals. Sue has provided easy, low-cost marketing ideas that brought new patients into the practice and kept new patients interested in us. Through her Life Coach skills, I am developing as a leader who can guide myself and staff toward achieving goals, while keeping the focus on work/family balance. Thanks Sue!"~Jan Williams DDS, Ohio
·"I am not generally a believer that miracles happen overnight, but thanks to Sue I do believe that they can happen in a couple of weeks. Our office took a downward turn. We didn't know what to do. Then came Sue. Sue was seriously an angel that flew in and helped us gain control, regain confidence, and turn around our situation despite the terrible economic circumstances in GM country. After several hour long conference calls, we have increased our production and our new patient flow, and we feel really good about the future. She gave us very simple and affordable action plans that worked. Put quite simply, SHE SAVED US! I cannot thank her enough. THANK YOU SUE!!!!" ~ Dr. Daisy, DentalTown.com Member
·"Suzanne Robinson's ‘Living with Honor Seminar’ is a seminar whose time has come! My staff and I have attended numerous seminars, which directed us to design the proper recall systems, develop mission statements, write goals, etc, but none taught us to Practice Dentistry from our Hearts! Suzanne is raising the consciousness of all by teaching us to Live, Work and Love with INTEGRITY! Our office is now functioning at its highest state and having fun! Thanks Suzanne. " ~ Dr. Diane Wright, LVI Senior Clinical Instructor
·“Sue has brought a tremendous amount of organization, positive new ideas and policies to our office. We have seen a dramatic increase in our production and collections, as well as a reduction in our no-show appointments! She helped our staff appreciate each other and develop a wonderful work environment. I highly recommend her for practice growth and success consulting." ~ Natalie Choi, RDH from the office of Dr. Sid Davis, Flagstaff, AZ
·“As a dental assistant, I look back at “Before Sue” and think of what a “No Frills” dental office we were. Sure, we were friendly and courteous, but “After Sue,” we realized that there is so much more to a professional and successful dental office than being nice. Sue has an amazing get up and "git-r-done" energy, which is contagious. She possesses an ability to recognize a person’s strong points and activate them within that individual. Our office has undergone a lot of positive changes brought on by Sue’s gentle but firm push. Thanks Sue!!!!” ~ Jennifer Hurley, Dental Assistant from the office of Dr. Sid Davis, Flagstaff, AZ
·"The beauty and expertise of Suzanne Robinson lies in her ability to enhance the strength of an individual as well as the collective identity and ability of a dental practice. While identifying any weakness that may hinder a person personally and professionally, Suzanne guides with the wisdom and experience of a seasoned professional. Her tenacity and dedication is tempered by her compassion, sense of humor and love for the well-being of her clients, and the success of the practice. This is accompanied by her ability to understand the vision of a practice and those involved, which enables all to be successful through growth.
·Suzanne moves a practice forward efficiently and effectively with a modern understanding of the changing demands of patients and clients alike. This is balanced by a genuine desire to help others and to help them help themselves.
The work that I have done with Suzanne has broadened the horizon of my own capabilities and the gifts that I can bring to our patients and our practice. For this I am sincerely grateful for the opportunity to work with the wonderful woman I call ‘Synergy Sue.’” ~Cameron Juarez, Office Coordinator for Dr. Sid Davis, D.D.S., P.C., Flagstaff, AZ
·“I started the CASS Dental Clinic for the Homeless in January 1, 2001. The CASS Dental Clinic for the Homeless is now one of the largest volunteer dental clinics in the nation. We have several hundred volunteer dentists, hygienists, and assistants. We also have several hundred dental, hygiene, and assisting students. All of these community and student volunteers treat the homeless oral health needs in a comprehensive manner. The clinic does hygiene, root canals, crown and bridge, dentures, implants and large cosmetic cases.
·Suzanne came to me several years ago and offered her services on a volunteer basis. At the time, I had no idea what she could offer, and how important her services would be in assisting us in serving the homeless. Suzanne immediately became a weekly volunteer. Not only did her volunteer time allow her to help the homeless, this time also allowed her to make a comprehensive assessment of our operations. Very soon after starting her volunteering at our clinic, she began working on the following.
a.She put in place our AHCCCS billing system. We were just starting to bill AHCCCS for some of the work we do on the homeless. Suzanne streamlined our billing process. This allowed us to become much more efficient at our billing and increased our revenues from AHCCCS billing. This, of course, is a crucial revenue stream to a non-profit clinic such as ours.
b.Suzanne built our website. Suzanne worked with Officite, and set up our new website. Before Suzanne built the site for us, she convinced Officite that they should donate the site and all of the monthly maintenance required. She then set about constructing our site for us. She worked closely with Officite on a daily basis to get the site up and running. She continues to work on our site to keep it as current as possible.
c.Suzanne assisted with my staffing needs. This piece, I felt was the most critical piece that she brought to our clinic. Suzanne let me know what was working and what was not. She was able to articulate what I could be doing better in the clinic, how I could improve my communication with and management of my staff. She was able to see what employees should be doing, should be doing better, which employees are not appropriate for our clinic, which employees are being under utilized, and how the communications between staff can be improved. As I wrote earlier, I felt this is the most important aspect to get right to achieve a high functioning office.
Suzanne continues to volunteer her time by assisting us in a variety of areas at the homeless clinic. I will tell you that she knows ‘the dental office’ inside and out. When I need advice in any area of dentistry…..my first call is to Suzanne. Once in awhile, I even call her for advice in areas not at all related to dentistry!" ~ Kris Volcheck DDS, MBA, Dental Director, CASS Dental Clinic for the Homeless
Contact Suzanne Robinson , Dental Practice Builder, Staff Trainer, and Accountability Coach, Certified Life Coach directly @ 928.710.0166 OR - Use the Form Below!