Suzanne is a Certified Dental Accounts Expert. She is a certified life coach, front office and systems trainer, practice builder and problem solver. She successfully helps dentists and their teams move forward, faster. She customizes your success plan to achieve your professional and personal goals. You can achieve the reward of increased revenue, new patients, refined front office systems, practice productivity, accountability and motivation.
Stress Reduction through coaching. Reducing "What If" thinking or some call it "Monkey Brain". Another term used is awfullizing. Suzanne has reduced the impact on hundreds of dentists and team members from paralyzing "What If" thinking. Her technique is easy to use, understand and provides immediate results. "When you know more, you do better." Maya Angelo.
Suzanne has worked in the dental industry for over 29 years starting as a dental assistant with a business background. She prefers building businesses, enhancing patient care and team relationships. Enhancing the leadership skills from the practice owner to all team members in upper management.
"I've layered my professional and clinical knowledge with behavioral studies to understand why people choose to engage in behaviors that are unproductive and/or toxic. Understanding human behavior is what had my own case acceptance numbers in the high 90 percentile. I assist your financial coordinators to be the best they can be and as productive as they can be. Getting patients to yes is a team effort. I get excited when I watch the case acceptance percentage increase right away. This means more patients are getting well," Suzanne Robinson.
Life coaching with dental training, when needed, can open that mental door within a team member that gets them excited about their purpose in the dental practice and in life. By providing the tools needed to manage and eliminate unproductive behaviors, practices are experiencing teams embracing the vision of the practice. Now systems and tasks are done with enthusiasm and productive behaviors.
A Few of my Services:
- Insurance Training: I offer one on one insurance training with a team member either remotely or on site.
- Interviewing Front Office and Insurance Coordinator Candidates: I've watched my clients dread interviewing for front office. I have been interviewing clients front office candidates for 20 years. I was a dental assistant, with a business background for 3 years before moving to the front office. I prefer administration as this is one of my passions, building successful businesses. I interview front office candidates for dentists. My unique style incorporates my life coaching techniques to get the most out of each phone interview. I write up a summation on each candidate and if I would hire them. I have a vast knowledge in insurance and currently work with clients training a team member, or doing their daily billing and appealing and posting payments when needed. So when I am interviewing for an insurance coordinator I ask very specific questions. For example; "What is your typical narrative for a build up and crown, initial placement old filling decay not 100% visible on the x-ray?". If the candidate has stated they have 3 plus years of dental insurance experience I have a high expectation they can answer this question with ease. I take into consideration they may be nervous and I help calm them down if they are but they should be able to answer the question. That is one technique I use to distinguish someone who is truly experienced to someone who has only dabbled in insurance. The candidate usually will be forth coming if they do not have much experience.
- Case Acceptance Training: I have the knowledge of the clinical arena that made a difference in my case acceptance numbers as well as my continued study in human behavior and psychology. I spent many years learning the art of closing. In dentistry the purpose is moving a patient forward to oral wellness. I train on case acceptance closing for all positions in the office. I walk the journey with the team member on discovering why their case acceptance numbers are lower then they would like. Then we get to work changing the mindset and the story they have been telling themselves. Together we replace the old narrative with a new powerful truthful narrative. It's a game changer. I have worked with front office, the financial coordinator, hygienists and dentists. Not everyone feels comfortable dialoging with a patient about moving them forward with treatment.
- Professional and Personal Coaching: I am a certified life coach since 2004. I opened up The Money Doctors, an accounts recovery business remotely in 2000. That compnay morphed into Practice with Honor LLC in May of 2003. I primarily worked with dentists and their teams. In 2018 I opened a mental health coaching practice focusing on life and anxiety management. That business is Issues Explored. www.issuesexplored.com I work with dental professionals, medical professionals and the general public who experience anxiety on a daily basis. I provide new customized coping tools to replace their current coping tools that no longer serve them. I also work with teens who are struggling. I assist in defining personal and professional goals and creating action plans and challenges in achieving those goals.
- Enhanced Leadership Coaching: As a Certified Coach since 2004, my leadership program has assisted countless dentists, upper management, physicians, supervisors in leading others to be their Best Self.
- Training Front Office: There are many tasks the front office are responsible to fulfill. Assisting a team member who is not comfortbale speaking with patients on Unscheduled treatment or Overdue recare for example; is another service I offer. Providing the training & coaching needed to create excellence in patient communication. We get your front office fearlessly calling on unscheduled treatment, overdue hygiene patients, collecting outstanding balances and more.
Nothing changes, if nothing changes
Systems protocols coaching is successful when your team is excited to assist your patients with total oral wellness. Leadership Coaching brings out the courage and determination to work each task with enthusiasm and stay focused on the vision and purpose of the practice. This mindset is excellent for stress management.