After over 30 years in the dental industry as an administrator, dental assistant and now as a practice management coach with my company, Practice with Honor LLC for 16 years ,the most critical lesson I've learned is this:
Processes and Systems are not the problem. Behaviors and personalities are at the root of team members who choose not to work your systems.
My mission is to eliminate the unproductive behaviors that keep your processes and systems stuck. Transforming people, who transform your systems.
As a veteran of the dental industry, I've layered my professional and clinical knowledge with over 30 years of behavioral studies to understand why people choose to engage in behaviors that are unproductive and/or toxic.
Identifying these behaviors in your practice and working to remove or change toxic people and/or environments is my passion, vocation.
Behavioral coaching with training, when needed, can open a door within a team member. By providing the tools needed to manage and eliminate angry, unhappy impatient negative behaviors team member/s are living freer and from their servants heart. Now systems and tasks are done with enthusiasm and no complaining.
When your team is struggling to...
Get the daily, weekly, and monthly checklists filled out and turned in
FILL YOUR SCHEDULE
Get your OUTSTANDING CLAIMS worked to get your money
Get your AR's WORKING to get your patient payments coming in
Get calls made from the unscheduled treatment report
Get calls made on overdue cleanings and exams
Get "Thank You" for the referral cards sent out
Get a team member to post on social media
...your problem could be an inner office team issue and not necessarily a process or systems breakdown.
To help identify the REAL problem, I approach every client engagement with the following roadmap for success:
Determination and accountability motivates me to bring you and your team the tools they need to get un-stuck.
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