Providing Solutions through training & Coaching
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Suzanne is a seasoned dental front office and systems trainer, practice builder and problem solver. She successfully helps dentists and their teams move forward, faster. She customizes your success plan to achieve your professional and personal goals. You can achieve the reward of increased revenue, new patients, refined front office systems, practice productivity, accountability and motivation.
A Few of my Services:
- Enhanced Leadership Coaching: As a Certified Coach since 2004, my leadership program has assisted countless dentists, upper management, physicians, supervisors in leading others to be their Best Self.
- Training Front Office: There are many tasks the front office are responsible to fulfill. We assist a team member/s who are not comfortable speaking with patients on Unscheduled treatment or Overdue recare or unpaid balances for example; is another service we offer. Providing the training & coaching needed to create excellence in patient communication. We get your front office fearlessly calling on unscheduled treatment, overdue hygiene patients, collecting outstanding balances and more. We work onsite or remotely.
- Case Acceptance Training: I have the knowledge of the clinical arena that made a difference in my case acceptance numbers as well as my continued study in human behavior and psychology. I spent many years learning the art of closing. In dentistry the purpose is moving a patient forward to oral wellness. I train on case acceptance closing for all positions in the office. I walk the journey with the team member on discovering why their case acceptance numbers are lower then they would like. Then we get to work changing the mindset and the story they have been telling themselves. Together we replace the old narrative with a new powerful truthful narrative. It's a game changer. I have worked with front office, the financial coordinator, hygienists and dentists. Not everyone feels comfortable dialoging with a patient about moving them forward with treatment. We work onsite or remotely.
- Insurance Claims Recovery &Training: I offer one on one insurance training with a team member either remotely or on site. We also offer outstanding claims recovery. (Do not wait too long to get on top of your outstanding claims or you could face a timely filing issue and those dollars are lost.) We work onsite or remotely.
- Interviewing Front Office and Insurance Coordinator Candidates: I've watched my clients dread interviewing for front office. I have been interviewing clients front office candidates for over 25 years. I was a dental assistant, with a business background for 3 years before moving to the front office. I prefer administration as this is one of my passions, building successful businesses. I interview front office candidates for dentists. My unique style incorporates my life coaching techniques to get the most out of each phone interview. I write up a summation on each candidate and if I would hire them. I have a vast knowledge in insurance and currently work with clients training a team member, or doing their daily billing and appealing and posting payments when needed. So when I am interviewing for an insurance coordinator I ask very specific questions. Their answers tell me if they are truly experienced to someone who has only dabbled in insurance. The candidate usually will be forth coming if they do not have much experience.
- Professional and Personal Coaching: I am a certified life coach since 2004. I opened up The Money Doctors, an accounts recovery business remotely in 2000. That company morphed into Practice with Honor LLC in May of 2003. I primarily worked with dentists and their teams. In 2018 I opened a mental health coaching practice focusing on life and anxiety management that I bring to all my dental clients as well. . That business is Issues Explored. www.issuesexplored.com I work with dental professionals, medical professionals and the general public who experience anxiety on a daily basis. I provide my clients new customized coping tools to replace their current coping tools that no longer serve them. I also work with teens who are struggling. I assist in defining personal and professional goals and creating action plans and challenges in achieving those goals.
Stress Reduction through coaching. Reducing "What If" thinking or some call it "Monkey Brain". Another term used is awfulizing. Suzanne has reduced the impact on hundreds of dentists and team members from paralyzing "What If" thinking. Her technique is easy to use, understand and provides immediate results. "When you know more, you do better." Maya Angelo.
Suzanne has worked in the dental industry for over 29 years starting as a dental assistant with a business background. She prefers building businesses, enhancing patient care and team relationships. Enhancing the leadership skills from the practice owner to all team members in upper management. Suzanne's reputation working effectively with toxic teams has other dental professionals referring to her. Her goals are to offer new tools to all to learn how to communicate effectively, respectfully and as a professional.
"I've layered my professional and clinical knowledge with behavioral studies to understand why people choose to engage in behaviors that are unproductive and/or toxic. Understanding human behavior is what had my own case acceptance numbers in the high 90 percentile. I assist your financial coordinators to be the best they can be and as productive as they can be. Getting patients to yes is a team effort. I get excited when I watch the case acceptance percentage increase right away. This means more patients are getting well," Suzanne Robinson.
Life coaching with dental training, when needed, can open that mental door or reignite the dentist/s and team member/s. The result you could see is being excited again about one's purpose in the dental practice and in life. By providing the tools needed to manage and eliminate unproductive behaviors, practices are experiencing teams embracing the vision of the practice. Now systems and tasks are done with enthusiasm and productive behaviors.
Nothing changes, if nothing changes
Systems protocols coaching is successful when your team is excited to assist your patients with total oral wellness. Leadership Coaching brings out the courage and determination to work each task with enthusiasm and stay focused on the vision and purpose of the practice. This mindset is excellent for stress management.