Over the past eight years, I have been a client of Sue's. She has given me great marketing tips, guided me in establishing collections systems, and coached a few of my office managers to improve their effectiveness in their roles within the practice. However, this year Sue helped me change the face of my practice to actually reflect me. It may sound cliche, but when the student is ready, the teacher appears: Sue was a phone call away when I decided that my current office manager's behavior could be tolerated no more. After discussions with her about my practice style along with work/family balance needs, together we decided that my practice did not need an office manager. She supported me in the hiring and training process of employees who shared my visions and values. In a year of record low unemployment, there were some bumps in the road to find the right team, but Sue was part of our team throughout it all. Celebrating our victories with us or formulating a new plan when something did not quite work was part of the impeccable customer service Sue gives her clients. As I reflect at the end of the year, the changes Sue helped orchestrate, reduced my stress levels, created a happier team and patients, increased my profitability and allowed me time with my family which I cherish above all else. Thanks Sue! You are the best.
Jan Williams DDS Jan 2019
Life truly is full of Surprises...after fighting Stage 3 Breast Cancer in 2017 and subsequently finding out my office manager of 4.5 yrs was a complete fraud this year and left me with 500k A/R and 4.5 yrs missing payroll taxes I was in bad shape physically, emotionally and financially. I consider finding "Sue" a lining on my Black Cloud. She is intelligent, compassionate and reliable. I've had an OUTSTANDING experience with her and my trust and confidence in her has only grown stronger with time: -You need someone to complete remote billing? She's your gal. -You need a strong leadership coach? She does that too... -Do you need someone to provide structure so you can focus on Dentistry? Done and Done, Sue can do that amongst many other things. I believe I will be a client for LIFE. Thank you Sue
Dr. Douglas Bowman and Renee testimonial.
Renee and I want to thank you for your continued support of our office in selecting quality employees.
Recently, with your help, we hired a new front desk person, who we think, with some training will be outstanding. The training manuals, you gave us, will be instrumental in her training.
We want to give you our sincere appreciation, and highest recommendation for all the support and training you have given our staff over the past 7 years. The management of our dental practice has been daunting at times, but we have always been able to depend on you for solid advice, and keeping us grounded.
Your years of expertise have been invaluable, and your network of connections has been superb.
Through these years we have become good friends, with an appreciation for dealing with the complexities of managing a successful practice. We can surely attest that our practice would not be as successful as it has become without your contributions.
Thanks again Sue, for a job well done.
Dr. Doug Bowman and Renee Bowman (Fremont, Ohio)